EXAMINATION TEXTS
Text 1. Hospitality Industry
The hotels and catering industry is often treated separately from the tourist industry. Its primary function is to provide tourists with accommodation, and food. In a hotel the traveler can rest and have meals, very often the hotel also provides free space for means of transport. In terms of clients hotels are categorized as the commercial hotels, which provide services for transients. Resort hotels provide recreational facilities. The third type hotel aims its services at the convention trade. The fourth category is resident hotels. People who do not want to keep their house themselves can rent accommodations on a seasonal basis, or even permanently in many hotels. There is no firm distinction between the different kinds of hotels, because they differ only in their quality of service they offer.
Words: catering industry - индустрия общественного питания; accommodation- помещение, приют; in terms of – с точки зрения; transient - временный жилец; resort - курорт; convention trade – бизнес по организации и проведению съездов, конгрессов, симпозиумов; recreational facilities - условия для отдыха и оздоровления.
Text 2. Checking- in
The employee who checks in arriving guests, and assigns them to their rooms is the room clerk. When the guest arrives, the room clerk checks his reservations or the availability of the accommodation, the guest fills in a registration card with his name, home address, and any other required information. The room clerk fills in the room number, and the rate the guest will pay. All of these steps, which take only a few moments in a smoothly functioning system, make up the check-in, or registration procedure. For the convenience of guests, the front desk is always located near the hotel’s main entrance. In a large hotel, it is divided into sections. One section is the registration desk, where guests register, or sign in. The front desk is located in the lobby.
Words: employee -сотрудник, работник; check in – регистрировать, заселять; assign- назначать, определять; reservation- бронь; availability- наличие; smoothly- спокойно, гладко; procedure- процедура; required- требуемый.
Text 3. Checking- in
The front desk is located in the lobby. Lobby is the public entrance area that gives access to the guest rooms, restaurants, bars, shops, and other facilities in the hotel. So when a traveler arrives at a hotel, the porter usually helps the guest with his luggage. If a traveler hasn’t a reservation, a receptionist will check the availability of rooms for tonight. He asks to give him a guest’s passport, address, and a telephone, or some form of identification. If a traveler has a driving license, he shows it. A traveler usually asks a room with a shower, or a bath, and with a sea view. Then a traveler fills in a form, signs where it is necessary, gets a room number, takes a key, and goes to his room.
Words: front desk – стойка регистрации; facilities – удобства; reservation- бронь; availability- наличие; access- доступ; form of identification- документ, установлеивающий личность; driving license- водительские права; required- требуемый.
Text 4. Jobs in the hotel
There are a wide variety of different careers in the hotel industry. The top people in the hotel industry are managers. At the head of the hotel there is General Manager. He runs the hotel and controls the whole work. Assistant Manager is responsible for all the departments. Head Receptionist controls the work of the Front Desk. He has some assistants whose duty is to book rooms, to check in, and check out the guest. They work with computers and hotel documents. The Head Housekeeper gives orders to the chambermaids, whose job is to see that all rooms are clean and everything is in order. There are also bellboys, porters, concierges. They first meet people, help them with their luggage, and show to their rooms.
Words: General Manager - управлющий; to run the hotel – управлять отелем; Assistant Manager – заместитель управляющего; Head Receptionist – главный администратор; front desk – служба приема и размещения; Head Housekeeper – завхоз, начальник службы номерного фонда; chambermaids – горничная; bellboy – коридорный, посыльный; porter – носильщик, швейцар; concierge – консьерж
Text 5. Description of the hotel
Golden Ring hotel is located in the very heart of the city. The hotel has a modern building in the historical centre of Moscow, only minutes away from the Red Square, and Kremlin museums. Friendly staff, high international standards of service, and unique interior design will make you stay in the Golden ring hotel pleasant and enjoyable. The hotel has 247 spacious comfortably furnished apartments, including double and single rooms, 80 suites, and 2 luxurious Presidential suites. The guests are provided with in-room safety-deposit boxes, satellite TV, and telephone lines, and air conditioners. Comfortable furniture and unique design of the suites give you the atmosphere of luxury, comfort and style.
Words: staff- штат; spacious- просторный; safety- deposit boxes- сейфы; satellite TV- спутниковое телевидение.
Text 6. Types of accommodation
The hotel may also offer facilities for recreation, such as a swimming pool, a golf course, or a beach. Very often the hotel also provides free space for the traveler’s means of transportations. The word motel was created by combining “motor”, and “hotel”. Motel or motor hotels provide parking facilities for cars. Even a small hotel may have banquet rooms and meeting rooms in additions to its accommodation for transients. At the top are the luxury hotels, which generally offer the greatest comfort. At the bottom are those that provide merely a place to sleep. The top hotels are put in a special deluxe category. Generally the problems and opportunities in all hotels are comparable, since all provide shelter, food, and other services for the travelling public.
Words: resident hotels- гостиницы для постоянного проживания; luxury hotels- гостиницы высшей категории; merely- только, просто. transient - временный жилец; resort - курорт; convention trade – бизнес по организации и проведению съездов, конгрессов, симпозиумов; facilities- удобства, условия; recreation- восстановление сил, отдых; shelter – пристанище, приют.
Text 7. Types of accommodation
A hotel is a temporary home for people, who are traveling. In a hotel the traveler can rest, and have meals, either on the premises, or nearby. For the accommodation industry resort hotels are very important. A resort is a place to which people travel for recreation. It may offer mountain scenery, the combination of sun, and sea, or features that are entirely man-made, like Disneyland in California. The commercial hotels provide services essentially for transients, many of them travelling on business. A third type of hotels aims its services largely at the convention trade. Conventions are meetings, usually held yearly. The forth category is resident hotels. People who don’t wish to keep house themselves can rent accommodations in a hotel. In large cities there are tourist centers.
Words: accommodations industry- гостиничное хозяйство; premises- дом с прилегающими постройками; recreation- восстановление сил, отдых; facilities- удобства, условия; resort- курорт; entirely- полностью, совершенно; resident hotels- гостиницы для постоянного проживания; transient - временный жилец; resort - курорт; convention trade – бизнес по организации и проведению съездов, конгрессов, симпозиумов
Text 8. Checking out
The primary job of the front desk personnel is to take care of the check-in and check-out procedures, and to provide helpful information to the guest in order that their stay in the hotel may be comfortable and convenient. The guests are requested to warn the receptionist in advance about the day and hour of checking out so that he could have the bill ready for them in time. For the convenience of the guests, the front desk is located near the hotel’s main entrance. In a large hotel it is divided into sections. One of the sections is the cashier’s desk. The cashiers usually receive payment from the guest, and they may offer transportation services. The cashiers usually ask departing guests if they have incurred any last-minute charges for the telephone or the food and beverage service.
Words: procedure- процедура; warn- предупреждать; set account- предоставить отчет; incur charges- осуществлять затраты; bill - счет
Text 9. Checking out
The procedure of checking out is as following: The cashier asks the guest what he can do for him. The guest answers that he would like to check out. The cashier asks the guest what his name and room number is. Then the cashier draws up the guest’s bill. The guest pays for the phone calls if he made them from his room, and for the in-house movies. The cashier gives him his receipt. Then the guest may ask for leaving his luggage until he is ready to leave later to do shopping. In the eyes of many customers, the front desk employees are the representatives of the hotel. Their ability to work smoothly is an important factor in the success of the hotel.
Words: draw up- составлять; bill – счет; receipt- квитанция, расписка в получении; smoothly- ровно, бесперебойно; desk employees – работники отеля
Text 10. Description of the room
Almost all the rooms have the same equipment, so there are always one or two beds, and it means one or two bedside tables and armchairs as well. Then there is a dressing table, chest of drawers, and a TV. A guest must make sure, that the curtains and the blinds up before the guests come in. Some hotels have rooms, where the bed becomes a couch at the touch of a button, giving the room a more business-like appearance. Some hotels have a tradition to leave the chocolate on the pillow at night. When a guest checks his room, he must make sure that there are enough hangers in the wardrobe. Then it is necessary to check that the mini-bar is full, there is always a list of what it’s supposed to contain, and that the air-conditioning is fixed correctly.
Words: blinds – жалюзи, шторы; couch- диван; pillow- подушка; hangers- вешалки
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