Collecting Outstanding Customer Payments.Шаблоны для того, чтобы взимать просроченную задолженность.

Collecting Outstanding Customer Payments

Шаблоны для того, чтобы взимать просроченную задолженность.

Презентация выполнена преподавателем английского языка ГБПОУ «Нижегородский Губернский колледж»

Кузнецовой Светланой Ивановной.

It’s really not a nice thing to have to ask a customer or a client for money. 

I would offer you these  templates  for collecting outstanding customer payments.

All templates have different tones and different focuses so you can pick the one that is just right for your business.

First Letter Serious but Short Template

Subject: Our records show your payment is overdue.

Тема: Наши отчеты показывают, что Ваша оплата просрочена

Hi ,

This is a courtesy email to let you know that your payments of for are now overdue.  The last payment we received was on the which means that the total outstanding is now .

We would greatly appreciate you fixing up this outstanding amount at your soonest possible convenience.  You can do this by calling and paying by credit card.

You can also pay the outstanding amount by direct deposit into our account.  The account name is , the BSB is and the account number is .  Please make sure you put your name or quote this number when paying by direct deposit into our bank account.

We look forward to receiving the outstanding funds shortly.

Yours Sincerely,

Second Letter Serious but Short Template

Subject: Second Reminder for Payment of Outstanding Money.

Тема: Второе напоминание для оплаты просроченной задолженности.

Hi ,

This is a second letter to remind you that your payments of for are still overdue.  The last payment we received was on the which means that the total outstanding is now .

Please note this is the second reminder we have sent you asking for you to pay the outstanding funds.  You can do this by calling and paying by credit card.

You can also pay the outstanding amount by direct deposit into our account.  The account name is , the BSB is and the account number is .  Please make sure you put your name or quote this number when paying by direct deposit into our bank account.

If for some reason you believe you are unable to pay the outstanding amount at once and would like us to provide you with a payment plan please contact us on to discuss.

Yours Sincerely,

First letter Love our Customer Template

Subject:  You owe us some money but don’t worry…

Тема: Вы должны нам небольшую сумму денег, но не волнуйтесь …

Hi ,

It has come to our attention that you have failed a payment for your is outstanding.  It appears that for some reason the payment has failed.  The outstanding payment is for the amount of .  You know what?  You have been a customer of ours for such a long time don’t worry about paying the outstanding amount.  We will write it off your account and start your debits over again.

So don’t worry about the outstanding money because you have been such a great customer this one is on us. We are looking forward to seeing you back in the club soon.

Yours Sincerely,

What You Really Want To Say Template

Subject: Hey you owe us some money!

Тема: Эй! Вы должны нам немного денег!

Hi ,

We missed your last payment of for your .  Why can’t you just pay your bills on time?  We have bills to pay too!  Why are you so special that you don’t have to pay yours?

Don’t even think of putting this letter down until you pay the money you owe us.  You know how to do it I am sure but just in case you need a reminder you can pay by credit card by calling this number .  You can also pay the outstanding amount by direct deposit into our account.  The account name is , the BSB is and the account number is .  Please make sure you put your name or quote this number when paying by direct deposit into our bank account.  Although I know you probably will forget and that will take me another 4 hours to look through all my bank records just to find that your deposit is not there – even after you have promised you had paid it.

So if you have any decent bone in your body just pay your outstanding bill!

Yours Sincerely,

Jokey but Might be Acceptable Template

Subject:  Have you forgotten something? Possibly paying us money?

Тема: Вы забыли что-то? Возможно заплатить нам деньги?

Hi ,

It appears that you may have forgotten or in some way accidentally overlooked paying your money for .  The last payment we received from you was on so this means you have in outstanding payments.

Look, we know things happen and people forget they have money coming out of their account but just between you and me my boss is having a heart attack about customers not paying their accounts.  He is a moody bastard at the best of times but at the moment he is totally unbearable. So please just do me a favour and get the boss off my back.

You can pay via credit card by calling .  You can also pay the outstanding amount by direct deposit into our account.  The account name is , the BSB is and the account number is .  Please make sure you put your name or quote this number when paying by direct deposit into our bank account.

Thanks for understanding and helping me out.

Yours Sincerely,

Thank you!

We hope you find these templates we have created for your use in collecting outstanding customer payments helpful.