Complainings and apologising

Complaining and apologising

Listen and answer the questions

• How are Alan and Ray related?
• What is Alan’s problem?
• What does Ray promise?
• Who is having exams in a few weeks?

How to solve the problem. Ways of effective dialogue

Problems with neighbours

What should we do to make

the dialogue effective?

• be …
• don’t …
• …
• …
• …
• …
• …
• …

the rules of effective dialogue

• I’m afraid I have a complaint about your barking dog.
• I’m really upset about the litter you keep dropping in my garden.
• Do you think you could do something about loud music?

• A. I’m so sorry. I’ll try to do something about that.

B. Oh, l appreciate that.

2. A. I’m extremely sorry.

B. Oh, I do apologise. It

won’t happen again

3. A. Oh, sorry! I had no

idea!

B. Oh, unfortunately, I can’t.

Self-preparation task

• Learn the phrases by heart SB p.85 ex. 1
• Make up your own dialogue and learn it by heart. Mind the rules of effective dialogue.