Goog quality manager

GOOD QUALITY MANAGER

Content

Introduction

1. Who are the managers and what they do .

2. Requiring managers

3. Functions Manager

4. Quality Manager • Personal qualities

• Professional quality • Managerial and professional qualities

5. Interviews

Conclusion

Literature

Introduction

Since the great commander AV Suvorov known that "a poor soldier, who does not dream to be a general."

Similarly, the bad and beginner clerk who does not want in the future be the main boss.

In this paper, the head of many attractions: it offers great opportunities for personal development, gives a person dignity, is an exciting and fascinating.

Managers often have to solve complex problems in a critical situation and uncertain prospects.

With the understanding that the workers should not be forced to work, and encouraged, and changed requirements for the manager.

Their main advantage was the ability to play the role of head of household who applies for a father to subordinates, acting on the formula: "firmness, but justice."

All this, of course, helped to remove many of the problems and above all, the antagonism between workers and managers.

Who are the managers and what they do

Manager - a manager or management person responsible for the work of one or more persons in any organization.

Manager as the officer belongs to the category of administrative and managerial staff and therefore has the necessary authority in decision-making on specific activities of the organization.

If someone called "manager", but he has no subordinates, he is not.

The term "manager" is fairly widespread in our society.

However, the correct and proper use of the word "manager" applies only:

- To the head of the company, his deputies and heads of departments (directors or heads of departments, offices, departments);

- The heads of specific types of work in separate parts of the organization or program and target groups;

-To any manager to subordinates;

-To the administrators of any level of management to organize work in accordance with modern management methods.

Which shows that managers have a different status, so perform specific social roles:

Senior managers (plant manager and his deputies) .

Middle managers (directors or heads of departments and offices) .

Lower-level managers (heads of departments, foremen)

Professionalism of management based on knowledge, implemented in practice.

Therefore, the deeper theoretical base manager in the field of economics, law, sociology and psychology of management, so as to become higher quality of management decisions and organizational performance.

Requiring managers

The manager of any level of management are required, inter alia, the following:

1. the existence of common knowledge in the field of enterprise management;

2. competence in technology in the industry to which the enterprise in mind and the nature of its activities;

3.possession of not only the skills of administration, and entrepreneurship, the ability to master the situation on the markets, take the initiative and actively to reallocate resources in the most profitable areas of application;

4.make informed and educated decisions on the basis of agreement with the lower-level managers and employees and the distribution of participation of each in their performance;

5.availability of practical experience and knowledge in the analysis of the economic situation in major markets or segments;

6.ability to analyze the activities of competing companies;

7.the ability to anticipate trends and economic conditions, particularly in demand, government regulation of the economy in their country and in other countries, in markets where the company seeks to strengthen or maintain their positions.

The success of a manager depends on his abilities, personal and professional qualities and experience.

Under the personal and professional qualities of a manager understands stable characteristics, has important implications for management activities.

The research and study of the effective working of managers suggest that the most important of the above qualities are:

• competence

• communication

• stress

• morality

• the ability to creatively solve problems

• courage in making decisions.

Competence implies the presence of the manager of special education, broad erudition in various fields, the constant improvement of their professional qualifications.

By binding conditions of competence should include systematic thinking manager, and the existence of appropriate organizational abilities.

Sociability depends on the temperament of the individual , orientation activities, the business of charm, adaptive, behavior in extreme situations.

An important manifestation of communication manager is the ability to listen to the interlocutor and to establish business with him, and sometimes friendly contacts.

  Under stress to understand the ability to withstand a strong negative emotional effects caused by high psychological tension.

Unfortunately, stress is a necessary evil in the activities of all managers.

By virtue (moral and ethical) as a manager in the first place should include honesty, integrity, integrity.

Ability to creatively solve the problem of the manager allows it to operate effectively in situations of uncertainty, which often arise in a market economy.

Boldness in decision-making is another core competencies of a successful manager.

In making decisions the manager must clearly understand the problem, to articulate an appropriate goal, fully consider alternative possibilities and choose the most effective solution.

Functions Manager

One of the first people to operate a full-scale writing work that managers do (and must do), a Frenchman named Henri Faiola.

He identifies five functions: - Planning

- Organization

- Command activity

• Coordination

- Monitoring

Planning - is forecasting and preparing for the future.

Failure to plan means the incompetence of the manager.

Organization - is providing businesses with everything needed for operation (equipment, materials, funding, people), and the most important element here is the training manager.

Team work - a means to implement organizational work, in its essence it is limited - control subordinates.

Coordination - harmonization of the activities to achieve success.

Monitoring - checking and supervision to ensure that everything went as planned.

Manager’s Qualities

There are certain qualities that must necessarily be inherent to a professional manager.

There are three sets of qualities:

• personal
• professional
• business

Personal qualities :

• honesty and integrity ,
• modesty and fairness towards others ,
• be principled ,
• good health ,
• emotionally healthy person ,
• emotional maturity ,
• not « flog a fever »,
• combat their own shortcomings ,
• be responsible for the development of their own family .

Competencies :

• be well prepared and highly educated, but also creative ,
• break with tradition, to accept new ideas and innovative solutions to feel the need for change, to be able to ,
• to grasp everything on the fly .

Organizational competencies :

• dedication ,
• is efficiency ,
• the energy ,
• the discipline and self-control ,
• the ability to work hard ,
• be sociable ,
• the ability to lead, organize and support the work of a team, be ready for action, risk ,
• have a tolerance for the weaknesses of people .

Interviews

Dyptan Svetlana Manager

What personal qualities should

be a good manager?

• A good manager must be capable of self-education.
• He should be energetic, communicative, and knowledgeable man.
• Make sure there must be cool.

What competencies should be a good manager?

• A good manager will require knowledge of economics, psychology, and understanding of marketing and commercial activities.
• Required knowledge of PCs and one foreign language.

What organizational characteristics are necessary for a good manager?

• Manager should be a good organizer, to properly distribute the work.
• Be sure to take into account the situation (do not shoot from the hip), always take into account human factors.
• Always act lawfully.

Conclusion

Thus, the modern manager - a professional manager, whose important work is one of the most important components of overall success of the company, enterprise or organization.

The role of the manager is not exaggerated.

Manager faced with the challenge of his company, and often in critical situations and uncertain prospects.

The success of the professional manager depends on his personal qualities, including adherence to principles, emotional balance, emotional maturity.

Are important organizational and business qualities, above all, dedication, energy, discipline and increased efficiency.

Features are administrative and leadership qualities determines and his management style.

Questions

1. Who is called a manager?

2.What are personal qualities of a

manager?

3.What are professional qualities of a

manager?

4.What are organizational qualities of a manager?

5. On your opinion, what qualities must have a good manager?

Literature

• Gluhov VV Fundamentals of Management. - St. Petersburg, 1995.
• Doblaev VL Organizational behavior. - M.: EKMOS, 2002.
• Lyutens F. Organizational Behavior. - Moscow: INFRA-M, 1999.

4. Stolyarenko LD Fundamentals of psychology. - Rostov on Don: Feniks, 2003 .

The presentation was made by Anna Ozerov a, Xenia Gobrusenko ,

Anastasia Eroshkina,

Anna Vyshedko, group T-405, 2009.

T hanks for attention!