Incoming and outgoing phone correspondence

Incoming and outgoing phone correspondence

ПРЕЗЕНТАЦИЯ ВЫПОЛНЕНА ПРЕПОДАВАТЕЛЕМ АНГЛИЙСКОГО ЯЗЫКА

ГБПОУ «НИЖЕГОРОДСКИЙ ГУБЕРНСКИЙ КОЛЛЕДЖ»

КУЗНЕЦОВОЙ СВЕТЛАНОЙ ИВАНОВНОЙ.

Connecting someone:

• One moment (Just a second or moment), please.
• I’ll see if he is in or if Mr Steven is available.
• Please hold on. I will get you through him.
• Could you hold the line, please?
• Please, hold the line.
• Certainly, Mr KevinJelf. I’ll just put you through.
• Of course, Mr Jelf. I’ll just see if he’s available.
• Mr Jelf? Thank you for holding. I’m just putting you through to Mr Steven.
• I’ll put you through.
• I’ll connect you.
• I’m connecting you now.

Explaining absence:

• I’m afraid Mr Steven isn’t in at the moment.
• I’m sorry, he’s in a meeting at the moment.
• I’m afraid he’s on another line at the moment.
• I’m sorry but Mr Steven is away on business until Thursday.
• I am sorry you have dialed a wrong number.
• He is not in office now.

Taking a message:

• I am sorry, Mr Steven is out/ busy at the moment.
• Can I ask who is calling?
• Can I take a message?
• Would you like to leave a message?
• Can I give him/her a message?
• I will let him know you called.
• Is there anyone else you would like to speak to?
• I’ll tell Mr Steven that you called.
• I’ll ask him to call you as soon as possible.
• If you’d like to give me your number, I’ll ask her to call you back.
• Could you call again after 2 hours?.

Leaving a message with someone:

• Yes, it is Kevin Jelf here. Could you ask him to call me when he is available.
• My number is…
• No, that is okay. I will call back later.
• Could you tell her that her friend Kevin called?
• No, that’s all, thank you.
• Thank you very much, you’ve been very helpful.

Problems/Making special request:

• I’m sorry, I don’t understand. Could you repeat that, please?
• I’m sorry, I can’t hear you very well.
• Could you speak up a little, please?
• I’m afraid you’ve got the wrong number.
• I’ve tried to get through several times but it’s always engaged.
• Could you spell that, please?
• Sorry, my English is not good. Could you speak a little slower?
• Could I ask you to spell your surname for me, please?
• I’m so sorry. The line is very bad this end.
• Could I ask you to repeat your name, please?
• Sorry, I didn’t quite catch that. Could you say your name again, please?

Confirming information:

Let me repeat that just to make sure.

Finishing a conversation:

• Thanks for calling. Bye for now.
• I need to hang up now.
• I’ll talk to you soon. Bye.
• Thank you for calling, Mr Steven. Good bye.
• Thank you for calling Friend Tecnology Firm. Have a nice day!

Notes:    (for formal language)

• A person who identifies himself/herself by phone can say:  “My name is…”, “This is…”  or  “It’s…”,  but never:  “I’m…” .
• British English use speak  with  “to”,  American English use speak with   “with” .
• If the caller is a woman, we had better to use the Ms title (this is a neutral alternative for Miss and Mrs) instead of saying  “It’s Mary Smith here “.

Listening to an answering machine:

Hello! You have reach 111-6734.

Please leave a message after the beep/tone. Thank you.

Leaving a message on an answering machine:

Hello! This is Kevin calling for Charles. Could you please return my call as soon as possible? My number is 571- 6325. Thank you.