Развитие навыков диалогической речи по теме Complaints at the restaurant

COMPLAINTS at the restaurants

Цель – развитие навыков диалогической речи по данной теме

Задачи :

• Изучить новые лексические единицы

• Подобрать синонимы для новых выражений

• Расположить фразы в логическом порядке

• Понять детали диалога на слух

• Заполнение пропусков в диалоге

• Составление диалога по образцу

Complaints (Vocabulary):

Moldy (cheese, lemon, bread… * The taste is strange (weird)

Rotten (tomatoes, cucumbers, apples…. *The smell is awful

Spoiled (milk, cottage cheese, fish) *There is a fly in my soup

Stale (bread, biscuits … *There is a hair in my food

Sprouted (potatoes… *To heat smth up

Expired (yogurt, sour cream) *It’s on the house

Rancid (butter, oil, rice , flour, nuts….. *The glass (fork, knife) is dirty

Wilted (flowers , dill, parsley… ) *We are short-staffed

Bland = no taste * It’s overfried (overboiled, oversalted)

It’s underfried ( boiled, …) * to do apologise /apologies (apology)

Listen and complete the sentences:

• I do……..sir.

• Let me………it for you

• I want to………..the manager

• Certainly sir, I’ll ask him to come ……..

• I’m the head waiter. What …….?

• Please accept……..

• We’ll pay for it………, of course

• Could I try…….it for you with waiter first?

• Could we…….a coffee while you wait?

• It’s on …………

Match the tips to the sentences giving advice on dealing with complaint s

1. Ask what the problem is

a) Please accept my apologies

b)I do apologise, sir

2.Apologise

c) I’ll ask the manager to come

d) What is the problem?

3. Explain the reason for the problem

e)Thera aren’t any more tables available

f) I’ll ask the chef to heat it up for you

4. Offer a solution or compensation

g) I’m afraid we’re very busy this evening

h)Could we offer you a coffee on the house?

i) I’m very sorry sir

j)we’ll pay for it to be cleaned

Put the following sentences of the dialogue in the correct order and give the synonyms to the underlined expressions

a) We’d appreciate that. Thank you. And, another thing , this glass is dirty.

b) Yes, madam. Can I help you ?

c) Thank you

d)I’m terribly sorry madam. I’ll bring a clean one immediately.

e) We ordered our food 40 minutes ago.

f)I apologise madam, I’m afraid we are very busy and we’re short-staffed. I’ll see to it personally that you’re served as soon as possible

g) Waiter, please !

Make up your own dialogue using the previous ones as examples