"Strategies to Resolve Conflict at Work"

« Strategies to Resolve Conflict at Work»

The article, taken from «The Guardian», dated the 3d of November 2017, is headlined « Strategies to Resolve Conflict at Work». The purpose of the article is to give the reader some information the problem of the reasons of conflicts between colleagues at work and how to resolve them

As for the first part, the article highlights that according to the statistics when you get a group of people together day after day, conflict is inevitable. However, the employees who were carefully screened during hiring interviews aren't immune, either. They might have had the perfect answers to behavioral questions such as, “How do you handle conflict?”

Also, it is said that workplace conflict can occur in a variety of ways: between two employees, among entire teams or between supervisors and the team members they manage.

It comes as no surprise that there are various conflicts between colleagues. This happens because not everyone is able to complete their tasks on time, sometimes and also, people have different temperaments it is difficult to cope with their emotions.

Then the article touches on the strategies how to resolve the conflict. I would like to highlight the most important.

Embrace conflict. When conflict arises, don’t avoid it or pretend nothing has happened. As time goes on, tension will build -- and the conflict only will get worse.

Each person should have adequate time to say what he or she believes the other party needs to hear. Don't let any individual monopolize the conversation or control the topic. Each person should talk about the disagreements and how he or she feels about the situation.

It's essential to give your complete attention to the person who is talking. Do not interrupt the other person.

Your conversation primarily will focus on the disagreements, but resolution is possible only when you find points of agreement. You should emerge from the experience with some positives instead of all negatives.

Be quick to forgive. Every conflict needs a clear resolution that acknowledges hurt feelings and finds a solution that begins to mend them.