Тексты для профессионально-ориентированного обучения по теме "Этикет делового и неофициального общения." (социально-экономический профиль

Code of conduct

The most important rule for businessman is to keep his word and to be honest. Besides, punctuality is very important, for business and social appointments. The businessman should observe various rules.

Here are a few formulas for everyday communication:

Intriducing

There are different levels of introductions:

may I intriduce Mr Brown.

I'd like you to meet Mr Brown.

This is Mr Brown.

Mr Smith, I would like you to meet Mr Brown. He is doing business in chemicals. He is Vice President of British Chemicals Ltd. His office is not far from yours, in London.

David: John, this is Maria Olivia.

Maria, this is John Black.

John: Hello, Maria.

Maria: Hello, John.

When two persons introduced they often exchange the following:

- How do you do.

- How do you do.

They can also add a phrase like this:

I'm glad to meet you.

I'm pleased to meet you.

It's nice to meet you.

When you are introduced listen carefully to each name and use it later in your conversation. This will help you to remember the name. If you forget a person's name or did not hear the name do not hesitate to say:

I'm sorry I have forgotten your name.

I'm sorry I did not hear your name.

In many English speaking countries handshaking is a sicial curtesy whenever people meet or introduced. When men meet or are introduced they generally shake hands. Women shake hands less frequently. Kissing is prevalent at parties when people meet.

Sometimes people are to introduce speakers to audience on some formal occasions. For example:

Ladies and gentlemen! It is a privileg for me to introduce Mr Watts. Mr watts is a recognized authority in the management field. He is a member of the advisory comitee for the labour and management programme Mr Watts' topic tonight is:

How to organize an effective business programme.

Mr Watts!

Telephone conversations

Here is a specimen telephone conversation between two businessmen with a secretary answering the call first:

Secretary : Good morning. Consolidated Industries. Can I help you?

Mr Weston: Good morning. I'd like to speak to Mr James Marsh, please.

Secretary : Who's calling, please?

Mr Weston: My name is Weston. I'm from Plant Installations Limited, Manchester.

Secretary : Will you hold the line a moment, Mr Weston? I'll see if Mr March is

available.

Mr Weston: Yes, thank you/

........................................................................................................................................

Mr March : Hello, March speaking.

Secretary : Oh, hello, Mr March. I've got Mr Weston from Plant Installations

Limited on the line. Can you speak to him now?

Mr March : Oh, yes. Thank you. Put him through, please.

Secretary : You are through now, Mr Weston.

........................................................................................................................................

Mr March : Hello, Mr Weston. What can I do for you?

Mr Weston : Good morning, Mr March. I'm phoning to say we have problems with

the spare parts you sent us last week.

Mr March : Do you mean those sent under Contract 106?

Mr Weston : You are quite right.

Mr March : And what are the problems? What's wrong with the spares?

Mr Weston : Well, you see the first problem is that the spares arrived with a two

weeks' delay.

Mr March : Yes, you remember we wrote to you about the delay. It wasn't our fault.

You should take that into accountant.

Mr Weston : Still the contract stipulated the demages for delays.

Mr March : Mr Weston, I've got an idea. Next week I'm coming to London and I'll

contact you. I hope we shall come to an agreement.

Mr Weston : Very good. Then we shall discuss both problems. By the way when

exactly are you coming?

Mr March : On Tuesday and I'll ring you up as soon as I come to the hotel.

Mr Weston : Good. I'm looking forward to seeing you. Good-bye.

Mr March : Good-bye, Mr Weston. See you on Tuesday.

English cuisine

What do the English eat? One's daily diet depends (probably as everywhere) on taste, income and pattern of everyday life. For breakfast, someone dashing off to work will grab a cup of tea or coffee and a piece of toast and marmelade, or not even that, and buy a coffee and croissant en route! But at weekends, when there is more time, they might on Saturday or Sunday have the "Great British Breakfast" (which is now marketed everywhere in cafes as "all day breakfast” - very popular with tourists). This consists of fried bacon, eggs, tomatoes, mushrooms, sausage, baked beans and fried bread. This food is ironically known as “heart-attack specials”. Anyone health-conscious may have cereal or muesli, fruit juice and perhaps a piece of toast and marmalade. At weekends, Britain may have scrambled eggs on toast, with grilled bacon and coffee.

Lunch for most Englishmen would be a sandwich with brown, wholemeal bread, a banana, occasionally soup and/or fruit juice – most people eat their main meal in the evenings, because of work, and preference. Englishmen drink 5 o’clock tea with cookies. It’s a kind of English siesta.

Again main dinners – anything! For dinner families usually gather around the dining-table to chat and to share some tasty dishes. Among them steaks or fish, steamed vegetables, rice, fresh salad, and a glass of wine or beer, depending on tastes. Children drink either water, or tea. Traditional English cuisine contains many interesting recipes, but probably the most famous of all is “Fish & Chips”. On special occasions English people often serve roast turkey and traditional pudding. Many people tend to criticize the English cuisine, nevertheless, it has a certain charm and value.

English families often go out for an evening meal, especially on Friday nights. As for eating out – income determines it. Indian or Chinese food is cheap. However if you are young on a high income, you may eat out several times a week, and get frequent takeaways: you may have to pay 100-150 pounds for two in the modern up-market restaurants.

English meals

Vocabulary

income - доход

pattern - образец

to dash – бросить(ся), ринуться, мчаться

croissant – круассан (франц.)

en route – по пути (франц.)

to market – покупать, продавать на рынке; сбывать

bacon - бекон

baked beans – консервированные бобы

bed-and-breakfast – номер с завтраком (гост. услуги)

health-conscious – заботящийся о своём здоровье