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Была в сети 10.12.2024 10:43
Ракулова Зарина Агнаевна
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Business Letters. Правила написания делового письма
Категория:
Английский язык
02.05.2019 13:35
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«Business Letters. Правила написания делового письма»
Business Letters Правила написания делового письма
1. Пример делового письма
Комментарии:
1. Letterhead – заголовок бланка
Essential information about the company sending the letter: the name, sender’s address, telephone, e-mail address.
2. Reference – ссылки (входящий/исходящий номер)
Printed below the letterhead.
Your ref. - indicates the letter you refer to
Our ref. - indicates the letter to refer to when you reply
Consists of the initials of the person who signs the letter and those of the typist.
Sometimes other letters or figures are added according to the filing system (делопроизводство) of the company.
3. Date
Is written under the reference or on the same line but on the right.
Attention!
In Britain the date goes first, in the USA the month goes first.
10.02.15 stands for the 10th of February in Britain and the 2nd of October in the USA.
To avoid misunderstanding write in the following way:
10 February, 2015
February 10, 2015.
Th, rd, nd are old-fashioned, but are still widely used.
Comma before a year is unnecessary
4. Adressee’s Address – адрес получателя
(Inside address, Receiver’s address)
| 1. The addressee’s name (not necessary) | Mr. A.J.Fisher |
| 2. The name of the firm | Great Furniture Ltd. |
| 3. The building number, the name of the street | 19 Hill Street |
| 4. The name of the town or city, post code
UK: county name (if the town is small) USA (state name after the name of the town) | London W1M 5RN |
| 5. Country | Great Britain |
5. Attention line is not necessary, if you know the person you are writing to.
6. Opening salutation – обращение (приветствие)
| Dear Sirs | To a company |
| Dear Sir | To a man if you do not know his name |
| Dear Madam | To a woman if you do not know her name |
| Dear Sir or Madam | To a person if you know neither the name, nor sex |
| Dear Mr. Green | To a man |
| Dear Mrs Green | To a married woman |
| Dear Miss Green | To an unmarried woman |
| Dear Ms Green | To a married or unmarried woman |
| Dear Peter | To a friend or someone you know well |
| Gentlemen | Common in the USA |
Wrong: Dear Mr Peter Green, Dear Mr Peter
7. Subject Line – тема письма
(letter subject, subject heading)
8. Body of the letter
Neither too long nor too short, the right amount of information, logical.
| Introduction | Why you are writing Refers to a previous letter, contract
We are writing to enquire about Нас интересует информация
We would like to know |
| Details | Give instructions, ask for information, give details, logical flow |
| Response? Action? | What action will you take? |
| Close | A simple closing sentence
We look forward to hearing from you soon. Мы рассчитывает получить от Вам ответ в ближайшее время.
Please acknowledge receipt Подтвердите получение
Your soonest reply will be appreciated. Хотели бы получить ответ как можно скорее
Feel free to contact up if you need any further information Без колебаний обращайтесь к нам для получения доп. пнформации. |
Contractions of auxiliary verbs are not allowed: we’ll – we will.
9. Closing salutation - заключительная фраза
| Dear Sirs Dear Sir Dear Madam Dear Sir of Madam | Yours faithfully/Faithfully yours |
| Dear Mr Green Dear Mrs Green Dear Miss Green Dear Ms Breen | Yours sincerely/Sincerely yours |
| Dear Peter | Best wishes Yours sincerely/Sincirely yours |
| Gentlemen | Truly yours or Yours faithfully/Faithfully yours |
10. Pp (per pro (for) – от имени и по поручению.
Cc – copies circulated (carbon copies) – отправленные копии.
Bcc – blind copies (без указания кому)
Enclosures (attachments) – приложения.
11. Blocked letter layout – no punctuation marks, all lines begin at the left-hand margin.
Напишите правильное приветствие и заключительную фразу
| Задание учителя | Ответ студента |
| 1. Burke & Sons Ltd | Dear Sirs Yours faithfully |
| 2. Sales Manager BGW Electronics Ltd. | Dear Sir Yours faithfully |
| 3. Mr. A.L.Moon British Rails | Dear Mr Moon Yours faithfully |
| 4. Ms Angela Box Gorton and Sons | Dear Ms Box Yours sincerely |
| 5. The Manager Lady Fair Fashions Ltd | Dear Sir or Madam Yours faithfully |
| 6. Messrs. Hamilton and Jackson
| Dear Sirs/Gentlemen Yours faithfully/truly yours |
| 7. The Secretary Pitton Miners’ Club | Dear Sir or Madam Yours faithfully |
| 8. The Manageress Bells Supermarket | Dear Madam Yours faithfully |
| 9. Peter Brown | Dear Peter Best wishes |
3. Найдите ошибки
Расположите реквизиты письма в соответствии с правилами.
| Letter 1. Sender’s address: Intrako Ltd Petailing Jaja D48 Soimmersky Kuala Lumpur
May 15, 20___
Inside Address: The & Co. 45, Parslee Bermingham G67
Dear Sirs
Thank you for your letter of April 25…
Yours faithfully
Benjamin O’Brien Managing Director
| Letter 2: Sender’s address Inside address
Our ref. Your ref.
October 21, 20__
Dear Mr Kroll
We have received…
Sincerely yours,
Jill Lowland (Ms) Head of Administration
Encl.
|
4. Домашнее задание
Прочитайте письмо
Ответьте на вопросы.
Who wrote the letter? –
Pauline Ellis, secretary to chief accountant.
To whom was it addressed? –
to Mr. Fullbrook, manager of Midland Bank plc.
What was the main message of the letter? –
Mr. Lodge, the chief accountant of the company wanted to discuss with Mr. Fullbrook, a manager of the bank, a new scheme for the payment of staff salaries.
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