Задания для экзамена по дисциплине "Иностранный язык в сфере профессиональной коммуникации для службы бронирования и продаж"

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 1

• Gardenia Hotel. Betty Parker speaking.

• Hello! I’d like to book a room, please.

• Certainly, sir. When would you like to come?

• On the twenty fifth of March, for three nights. A single room, please.

• I’ll just check availability. Oh, I’m sorry. There’s no single rooms left for this period, but I can offer you a nice double room.

• That’s fine. What information should I give?

• Is this a company booking or an individual booking, sir?

• A company booking, actually.

• May I have the company’s name and your name, please?

• Yes, sure. The company’s name is Westline Ltd. My name is Thomas West, and the address is 50 Oak Street.

• OK, 50 Oak Street. May I ask if you’ve stayed with us before?

• Yes, I’ve stayed here two times before.

• That’s nice to hear. In that case we’ll provide complimentary fruits in your room. How will you be paying?

• Visa Card. The number’s 9811 234 567 7112. Will you need a deposit?

• No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s S456.

• Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 2

• Caesar Hotel. James Brown speaking.

• Hello! I’d like to book a room, please.

• Certainly, ma’am. When would you like to come?

• On the third of July, for fourteen nights. A family room for myself, my husband and two children.

• I’ll just check availability. Yes, that’s fine. It is an individual booking, is it?

• Yes, this is an individual booking.

• There are four guests: two adults and two children are there?

• Yes, you are right. – We are going to spend our summer holidays at the seaside.

• May I have your name and address, please?

• Yes, sure. My name is Liza Jackson, and the address is 21 Victoria Street.

• OK, 21 Victoria Street. May I ask if you’ve stayed with us before?

• Yes, We’ve stayed here once.

• That’s nice to hear. In that case we’ll provide a complimentary cake in your room. How will you be paying?

• American Express. The number’s 5689 756 125 7562. Will you need a deposit?

• No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s D483.

• Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 3

• Travistok Hotels, Reservations. Charles Thomson speaking.

• Hello! I’d like to book a room, please.

• Certainly, sir. When would you like to come?

• On the eleventh of May, for two nights. A double room for myself and my wife.

• I’ll just check availability. Yes, that’s fine. Is this a company booking or an individual booking, sir?

• An individual booking – it’s for our wedding anniversary.

• Right, in that case we’ll provide complimentary flowers and champagne. May I have your name, please?

• Yes, it’s Henry Fox, and the address is 30 Lime Walk.

• OK, 30 Lime Walk. May I ask if you’ve stayed with us before?

• No, but you have been recommended to us by friends.

• That’s nice to hear. How will you be paying?

• American Express. The number’s 8773 457 238 5549. Will you need a deposit?

• No, a deposit won’t be necessary. If you’d like to make a note of your reservation number, it’s P227.

• Thank you very much. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 4

• Hotel Melissa, Alex Bell speaking.

• Good morning! This is Jane Priestly from Imperial Plastics. I’d like to reserve a couple of doubles for April 13^th.

• Two doubles for April 13^th. … Right. Availability is fine for that night. Is that a company booking?

• Yes, Imperial Plastics. The rooms are for Mr. Hamilton and Mr. Johansson, spelt J-O-H-A-N-S-S-O-N.

• OK. You have an account with us, don’t you?

• Yes, we do.

• But the guests haven’t stayed with us before, have they?

• No, I don’t think so.

• And how is the account be settled?

• Full bill on the company account.

• Can I just check your contact details? It’s Miss Jane Priestly, Imperial Plastics, Old Dock Road, London.

• That’s correct.

• Right, Miss Priestly, the reservation number is PS 43307. I would be grateful if you could just confirm in writing, by fax if you like.

• Certainly. Thank you for your help.

• You’re welcome. Good-bye.

Заполните карточку бронирования, опираясь на данные диалога.

Use the information from the dialogue to fill in this reservation card.

Dialogue 5

• Hotel Melissa, Alex Bell speaking.

• Hello! I’d like to make a reservation, please.

• Certainly, What name please?

• Lewis, David Lewis.

• Right. Mr. Lewis, when would you like to stay?

• I’d like to reserve a double room for three nights from the 21^st April.

• OK. 21^st April, three nights, double. I’ll just check availability… Yes, we can do that for you. Is this a company booking or an individual?

• Oh, it’s individual.

• Have you stayed with us before?

• No, I haven’t.

• Will you be paying by credit card?

• Yes, I will. It’s Visa.

• And what’s the number?

• Hold on…It’s 4335 171 36 094.

• So that’s 4335 171 36 094. And your address?

• 14 St John’s Road, London.

• OK, Mr. Lewis, that’s reserved for you. Your reservation number is PS 1462. We look forward to seeing you on the 21^st.

• Thank you.

• You’re welcome.

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