Useful Language for Letters of Complaint

Opening remarks: (Mild) I am writing to complain about/ regarding/on account of/ because of/ on the subject of./ I am writing to draw your attention to./ I am writing in connection with.

Opening remarks: (Strong) A was appalled at/ I want to express my strong dissatisfaction with/ I feel I must protest/complain about.

Closing remarks: (Mild) I hope/assume you will replace/ I trust the situation will improve/ I hope the matter will be resolved/ I hope we can sort this matter out amicably.

Closing remarks: (Strong) I insist you replace the item at once/ I demand a full refund/ I hope that I will not be forced to take further action.

Образец письма - жалобы

Dear Sir/Madam,

I want to express my strong dissatisfaction with the service I received during a visit to your restaurant on December 12th.

Firstly, I had booked a table for my wife and myself for 8:30, but it was 9 o'clock before we were seated. Such a delay seems to me inexcusable.

Then, in spite of the fact that I had repeated our order to check that the waiter had heard me correctly, he proceeded to bring us the wrong starters. Such careless service should not be tolerated in a restaurant which charges such high prices.

To make matters worse, the chocolate gateau we were served for dessert was quite stale. The menu claimed, though, that all desserts were freshly prepared that day.

My wife and I will not be dining in your restaurant again; however, as a manager, you should be wise to guard against such appalling treatment of your customers in future.

Yours faithfully,

Peter Smith