7 ways to improve communication

7 WAYS to improve communication skills

How can you hold more productive and effective conversations?

• 7 strategies

• Clarify your objective;
• Structure your thinking;
• Manage your time;
• Find common ground;
• Move beyond argument;
• Summarize often;
• Use visuals;

Clarify your objective

• Headline
• Problem or solution
• Agenda

Structure your thinking

WASP :

W elcome; a cquire; s upply; p art.

Relationship possibility opportunity action

Manage your time

• Regain control of time

Find common ground

Make a remark tentatively;

Express yourself hesitantly: ‘perhaps we might…’ ‘I suppose I think….’

Pause before thinking

Look away or down a lot

Make a tentative remark about the other person’s words or behavior.

Move beyond argument

I act on the basis

Of my beliefs

I adopt beliefs based on my assumptions

I make assumptions based on the meanings I inferred

I infer meaning from the data

I select data

I observe

• The
• Ladder
• of Inference

Summarize often

• Recognizing
• Appreciating
• understanding

• The specific point they’ve made;
• The position from which they say it;
• The beliefs that inform that position

Use visuals

• Thank you for your attention